Refund Policy

At Ready Excel Files (“we”, “our”, “us”), we sell digital downloadable products. Because digital files are delivered instantly and cannot be “returned” in the traditional sense, our refund policy is designed to be fair and transparent.

1) Digital Download Refunds

Refunds may be approved only in these situations:

• You did not receive the download after payment due to a technical issue and our support team is unable to resolve it.

• The file you purchased is corrupted or not working as described, and we cannot provide a working replacement.

• You were charged multiple times for the same order due to a payment error.

2) Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after purchase

• Accidentally purchasing the wrong product

• Lack of software/skills to use Microsoft Excel or similar tools

• Compatibility issues with third-party apps (e.g., certain mobile viewers) when the file works correctly in Excel

• Requests made after you have already downloaded the file (unless it is defective and we cannot fix/replace it)

3) Replacement & Support First

If there’s any problem, we will try to resolve it quickly by:

• Re-sending your download link

• Providing a corrected file or updated version (if available)

• Guiding you through setup/use

4) How to Request a Refund

Email our support team with:

• Order number

• Email used at checkout

• Product name

• A short description of the issue (screenshots help)

We typically respond within 1–2 business days.

5) Chargebacks

If you file a chargeback without contacting us first, your account and access to downloads may be restricted while we investigate. We strongly recommend contacting support so we can fix the issue faster.